Category Archives: ACCOUNT HELP

Email and PasswordEdit your email or password anytime under “Account Details” in your Account Settings.  Payment and Addresses You can manage your saved cards and addresses within your Account Settings. Be sure to check off which cards/addresses you’d like to default for your subscription or Shop orders to make checkout easier! Please message us so we can […]

Did you lose your password or get locked out of your account? Click here if you’ve forgotten your password—you’ll receive an email at the address you enter to reset your password. We operate under 2 systems, our own and purchases through Cratejoy. Depending on where your original purchase was made will determine how you log in. […]

Yes! You must email us to do so. We start production on the boxes as soon as we can. If you choose to change your name after production has started we have to manually go thru everything to make sure you receive the correct personalization. Our production process is very long, so if you choose […]

To cancel your account log into your account and cancel or skip anytime. Click here to login. Can’t log in? Click here log into your Cratejoy Account. You can always email us to help you out.