Category Archives: FAQ’S

Monthly Greeting Card Subscription Details: 4 Greeting Cards. 4 Envelopes. 4 USPS Forever Stamps. New Designs and Themes Every Month. Pause Your Subscription or Skip a Month Anytime. Cards + Envelopes are Standard A7 Size ( 5 1/4 x 7 ). When will my box ship? Boxes ship on the 4th of each month.When is the […]

My tracking link shows an alert, but I know my address is correct! What is going on? Give your local post office a call and they should be able to get your more information with your specific tracking number. Sometimes boxes get marked with issues accidentally, and other times the box is being held at […]

Was your package Marked as Delivered, but you Haven’t Received it? It’s possible that USPS marked your box as delivered a bit too early, and it will still show up in a day or two. If you want to be more sure, please contact us so we can see if we can help. If it’s […]

Don’t worry! If you just received your tracking email it may take a couple days for our carriers to update the information. Not all packages get scanned at every location, so there may be lulls in your updates, but we’re confident the box is still moving! Still concerned? Message us here.

“I haven’t heard from you” We work very hard to ensure your shipment makes their way to you quickly, but shipping issues can arise and if we notice something has gone awry or we want to fix/redo an item. Our customer support team will reach out to you via email. If you used a junk […]

Go to My Account page. Scroll to the My Subscriptions table. Select the View button next to the subscription in the My Subscriptions table; or Click the subscription number under the Subscription column in the My Subscriptions table. This takes the customer to My Account > View Subscription for a single subscription. On this page, the customer can: a) View, and b) in some cases change, the subscription’s: status start […]

“Opps, I accidentally suspended my account” or ” I am ready to continue to get my subscription” We operate under 2 systems, our own and purchases through Cratejoy. Depending on where your original purchase was made will determine how you log in.  If you know where you signed up you can log in via:Our Website ——-or——— […]

For example you are on the Month-to-Month plan and you wish to change to the Bi-monthly plan. We operate under 2 systems, our own and purchases through Cratejoy. Depending on where your original purchase was made will determine how you log in.  If you know where you signed up you can log in via:Our Website ——-or——— […]

We operate under 2 systems, our own and purchases through Cratejoy. Depending on where your original purchase was made will determine how you log in.  If you know where you signed up you can log in via:Our Website ——-or——— Cratejoy Not sure? Message us so we can help you out! Via our Website:First Visit your account here.1. […]