We are committed to making sure you are completely satisfied with your purchase. If you encounter a problem with your order due to a shipping error, missing parts, or product damage, please contact us immediately so that we can get you a replacement item that is similar or comparable to the item that was damaged. To ensure prompt service, have your order details and/or photos when you message us.
We will work to fix your situation as quickly as possible by either:
- Replacing your incorrect product with the correct product
- Replacing the damaged product with new product
- Or shipping the missing parts you specify
- Since items are personalized any missing orders will be replaced at our discretion.
Please note that all refunds will be made at the sole discretion of My Paper Box. To get in contact with us email us with details of your order.