How do I view the full details for a subscription?

  1. Go to My Account page.
  2. Scroll to the My Subscriptions table.
  3. Select the View button next to the subscription in the My Subscriptions table; or
  4. Click the subscription number under the Subscription column in the My Subscriptions table.

This takes the customer to My Account > View Subscription for a single subscription. On this page, the customer can: a) View, and b) in some cases change, the subscription’s:

  • status
  • start date, trial end, next payment, and end date (if any)
  • line items, including products, shipping, fees and taxes
  • recurring totals (i.e. the total amount charged each renewal)
  • payment method
  • order history, including the original order, used to purchase the subscription (if any), renewal orders and orders placed to upgrade or downgrade the subscription
  • contact email and phone number
  • billing and shipping addresses
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